Return & Refund Policy | Hasan Rice

🔄 Return & Refund Policy

This Return & Refund Policy applies to all online orders placed on Hasan Rice (https://hasanrice.pk). As rice is a food item, our policy follows strict hygiene and quality standards.

✅ 1. Eligibility for Return

You may request a return or refund only if:

  • 📦 Product is damaged, spoiled, or contaminated
  • ❌ Wrong rice variety or quantity delivered
  • 📄 Product is not as described on our website
  • ⏰ Complaint is reported within 24 hours of delivery
  • 📸 Photos or video proof is provided

📩 2. How to Request a Return

Please contact us within 24 hours and share:

  • 🧾 Order Number
  • 📷 Damaged product photos or video
  • ✍️ Short description of the issue

📞 WhatsApp / Phone: +92 300 8124799
📧 Email: support@hasanrice.pk

💰 3. Refund Policy

If approved, refunds will be issued to your original payment method or as store credit.

  • ⏳ Refund processing time: 5–10 business days
  • 🚚 Delivery charges are non-refundable
  • ✔️ Delivery charges refunded only if error is from our side

❌ 4. Non-Returnable Items

🔁 5. Exchange Policy

We do not offer exchanges on rice products. In case of a confirmed issue, a refund will be provided instead.

📞 6. Contact Us

📧 Email: support@hasanrice.pk
📞 Phone / WhatsApp: +92 300 8124799
🌐 Website: www.hasanrice.pk

🤝 Thank you for choosing Hasan Rice. آپ کے اعتماد کا شکریہ!